FitAndFat.co.uk Online Shop
Terms and Conditions

Introduction

Welcome to Fit And Fat LTD. These Terms and Conditions (hereafter referred to as “Terms”) set the legal framework for your interaction with our online platform, available at www.fitandfat.co.uk (hereafter referred to as the “Website”). These Terms apply universally to all users, including you, who engage with us, referred to as “we”, “us”, or “our”, through the Website to purchase goods.

By accessing and using our Website, you agree to be bound by these Terms, which form a binding legal agreement between you and Fit And Fat LTD. It is important that you read and understand these Terms as they govern your access to and use of our Website and the purchase of dietary supplements exclusively within the boundaries of the United Kingdom.

Scope of Terms:

  1. Website Use: These Terms govern all aspects of your interaction with our Website, including browsing, accessing information, and making purchases. We provide detailed descriptions of our products, including usage, ingredients, and pricing to help you make informed choices.
  2. Product Purchases: Our Website specialises in the sale of dietary supplements, which are regulated under UK law. The Terms cover your rights and obligations concerning the purchase of these products, including order processing, payment, delivery, returns, and refunds.
  3. User Responsibilities: As a user of our Website, you are expected to comply with these Terms and all applicable laws and regulations. This includes providing accurate and truthful information during account registration and transaction processes and respecting the intellectual property rights of the content available on our Website.
  4. Privacy and Data Protection: Your privacy is important to us. These Terms also reference our Privacy Policy, which outlines how we collect, use, and protect your personal information. We are committed to protecting your data in accordance with applicable UK data protection laws.
  5. Amendments to Terms: We reserve the right to modify these Terms at any time to reflect changes in the law, our business practices, or the features of our services. Any changes will be effective immediately upon posting on our Website. Your continued use of the Website after such changes will constitute your acceptance of the new Terms.

It is our goal to ensure that your experience on our Website is both productive and pleasant. Should you have any questions or concerns regarding these Terms or if you encounter any issues while using our Website, please do not hesitate to contact us for assistance. We are dedicated to providing exceptional customer service and support.

1. Detailed Operator Information

To provide complete transparency and enable effective communication with our customers, below is detailed information about our operations:

  • Store Name: Fit And Fat Our brand is committed to providing high-quality dietary supplements tailored to meet various health needs, with a focus on fostering a balance between fitness and overall well-being.
  • Operating Company: Fit And Fat LTD We are a limited company registered in England and Wales, dedicated to providing top-tier health and wellness products directly to consumers through our online platform.
  • Company Registration Number: 15665125 Fit And Fat LTD is officially registered under this number, verifying our legal recognition as a business entity in the United Kingdom.
  • Registered Address: 154A Uxbridge Road, London, W13 8SB, United Kingdom This address serves as our primary business and correspondence address, where we handle all administrative and business-related inquiries.
  • Warehouse and Physical Store Address: Inside Post Office, 187 Uxbridge Rd, London W13 9AJ, United Kingdom Our products are stocked and dispatched from this location. Customers can also visit this address for direct purchases or inquiries, offering a physical presence to complement our online services.
  • Contact Email: orders@fitandfat.co.uk This is our official email address for customer service inquiries, order support, and general questions. We strive to respond to all emails promptly to ensure customer satisfaction and support.
  • Website: www.fitandfat.co.uk Our website serves as the central hub for our operations, where customers can browse our full range of products, make purchases securely, access detailed product information, and manage their accounts.

We are committed to maintaining the highest standards of service and integrity in all aspects of our operations. If you require any further information or assistance, please do not hesitate to contact us via the provided email address. Our dedicated team is here to ensure your experience with Fit And Fat is exceptional.

2. Definitions

In the context of these Terms and Conditions, the following terms are defined as follows to ensure clarity and a mutual understanding between you (the user) and us (Fit And Fat LTD):

  • Customer: This term refers to any individual or entity that engages in transactions on our website, www.fitandfat.co.uk, with the intent to purchase goods. A customer may be either a consumer or a business, depending on the context of the purchase.
  • Consumer: A consumer is defined as an individual who buys goods or services for personal use and not for manufacture or resale. A consumer purchases for purposes outside their trade, business, craft, or professional activity. This distinction is important as certain legal rights and protections apply specifically to consumers, particularly regarding statutory returns and refunds.
  • Goods: The term ‘goods’ encompasses all items available for sale on our website. This includes a wide range of dietary supplements, each accompanied by a detailed description on our site to inform prospective buyers of the product features, benefits, ingredients, and usage instructions.
  • Order: An order constitutes a formal request by you, as a customer, to purchase one or more of our goods. Placing an order involves selecting a product, adding it to your shopping cart, entering your shipping and billing information, and finalizing the transaction through our payment process. Each order is given a unique identifier which can be used to track the status of the order and for customer service inquiries.
  • Account: A customer profile or account is an optional but beneficial feature offered on our website. Creating an account allows you to store personal information, manage and review past and current orders, and streamline the ordering and checkout processes. Account holders may also receive additional benefits, such as special offers, promotions, and updates on new products or changes to existing ones.

These definitions are crafted to enhance your understanding of the terms used across our website and within these Terms and Conditions, ensuring that your experience with Fit And Fat LTD is as smooth and enjoyable as possible. If you have any questions regarding the definitions or any other aspects of these Terms, please contact our customer service team for further clarification.

3. Service Accessibility

Our services are designed to provide customers within the United Kingdom exclusive access to a comprehensive range of high-quality dietary supplements through our online platform. To ensure the responsible use of our services, we require all users to be at least 18 years of age to create an account and make purchases on our website. This age restriction helps us comply with legal requirements and ensures that our products are purchased and used by adults capable of making informed health decisions.

When accessing our website, it is important that customers ensure they are within the geographical limits of the United Kingdom, as we do not support international shipping nor services outside this region. This geographical limitation is crucial for maintaining the efficacy and legality of our products, which are regulated under UK health and safety standards.

Furthermore, users must ensure that they have a stable internet connection and compatible technology to access our website and complete transactions. This includes having an up-to-date browser and necessary security measures to protect personal information during online transactions.

By adhering to these conditions, we ensure that our services are delivered efficiently and safely, aligning with our commitment to customer satisfaction and regulatory compliance.

4. Customer Account and Registration

Creating an account on our website, while optional, is highly recommended to enhance your shopping experience. A customer account allows for streamlined order management, enabling you to track your orders, review past purchases, and manage your delivery and billing details with ease.

  • Registration Process: To register, simply click on the “Register” or “Sign Up” link on our website on Account page. You will be asked to provide basic information such as your name, email address, and a secure password. We may also request additional details to ensure a more personalized service.
  • Accuracy of Information: It is imperative that all information you provide during the registration process is accurate and current. This includes your contact details, address, and any other information that may affect your transactions on our website. You are responsible for promptly updating your account information should there be any changes to your personal information or if inaccuracies are discovered.
  • Security and Data Protection: We take the security of your personal data seriously. Our website is hosted by Zenbox sp. z o.o., which provides robust security measures to protect your data from unauthorized access, alteration, or destruction. We adhere to stringent data protection regulations to ensure that your information is handled responsibly and with the utmost confidentiality.
  • Account Responsibilities: By creating an account, you accept responsibility for maintaining the confidentiality of your account credentials, including your password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
  • Benefits of Registration: Registered users enjoy benefits such as faster checkout, easy access to order history, and the ability to save multiple shipping addresses. Registration also enables you to receive updates about promotions, new products, and special offers tailored to your interests.

We encourage you to take full advantage of the features offered through registration to make your shopping experience as efficient and enjoyable as possible. By maintaining an up-to-date and secure account, you help us provide you with the best service tailored to your needs.

5. Ordering Process

Our online ordering process is designed to be straightforward and user-friendly, allowing you to place orders at any time, day or night, from the comfort of your own home. Here’s a detailed step-by-step guide on how to complete an order on our website:

  1. Selecting Goods: Begin by browsing our extensive range of dietary supplements. Each product page provides detailed information about the product, including benefits, usage instructions, and ingredient lists to help you make informed decisions. When you have decided on the product you wish to purchase, select the desired quantity and any specific variations such as flavour or size, if applicable.
  2. Adding to Shopping Cart: Once you have selected your goods, add them to your shopping cart by clicking the ‘Add to Cart’ button. You can access your cart at any time to adjust quantities, remove items, or review your selections before proceeding to checkout.
  3. Entering Delivery and Payment Information: When you’re ready to proceed, navigate to the checkout area by clicking on the shopping cart icon and then on ‘Checkout’. Here, you will be prompted to enter your delivery information, including your address and contact details. You must ensure that all information is accurate to avoid delays or issues with your order.
  4. Submitting Your Order: Review all the information you have entered, including your order details and personal information. Make any necessary adjustments directly on the checkout page. Once you are satisfied that everything is correct, you can proceed to the payment section.
  5. Payment: Select a payment method from those available, which may include credit card, debit card, PayPal, or other secure online payment options. Enter your payment details following the on-screen instructions to securely complete your purchase. Ensure that all payment information is entered correctly to prevent errors or transaction declines.
  6. Order Confirmation: After successfully submitting your payment, you will receive an order confirmation via email. This confirmation will include a summary of your order, the total cost, and an order number for your records. It will also provide an estimated delivery date and tracking information if available.
  7. Following Up: If you have any questions about your order or encounter any issues during the ordering process, please contact our customer service team using the contact information provided on our website. We are here to help ensure your ordering experience is as smooth and enjoyable as possible.

We strive to make the online shopping experience efficient and accessible for all our customers, and we continuously work to improve our services based on your feedback. Thank you for choosing to shop with us!

6. Prices and Payment

Our website lists all product prices inclusive of Value Added Tax (VAT) where applicable. These prices are updated regularly to reflect the current tax rates and market conditions. When you view our products, you can be confident that there are no hidden costs; the price you see is the price you pay.

Price Components:

  • Product Prices: Each product listed on our website includes a detailed description and the price inclusive of VAT. This transparency ensures that you can make informed decisions without unexpected charges.
  • Delivery Charges: The total cost of your order will also include delivery charges, which vary depending on the delivery options available for your location. These charges are clearly outlined in the ‘Delivery Information’ section of our website, allowing you to understand the full cost before finalizing your purchase.

Payment Process:

  • Payment Methods: We offer a variety of payment methods to facilitate a seamless shopping experience. These include major credit cards (Visa, MasterCard, American Express), debit cards, and digital payment solutions such as PayPal. Availability of each payment method may vary based on your location and the specifics of your order.
  • Secure Transactions: Security during transactions is a top priority. All payment information is encrypted and processed through secure gateways to protect your personal and financial data. We adhere to stringent security standards to ensure your buying process is safe.
  • Payment Details: When placing an order, you will be prompted to enter your payment details as part of the checkout process. It is crucial to ensure that all information provided is accurate and complete. Incorrect information may lead to transaction errors or delays in processing your order.
  • Funds Verification: Please ensure that you have sufficient funds to cover the total cost of your order at the time of purchase. This includes both the product prices and any applicable delivery charges.

After Purchase:

  • Order Confirmation: Once your payment is successfully processed, you will receive an order confirmation via email. This confirmation will include a summary of your order, the total cost, and a unique order number for your records.
  • Invoice: An invoice will be provided with your order confirmation, suitable for both personal record-keeping and, if applicable, business accounting purposes.

Customer Support: Should you encounter any issues with your payment or if you need assistance during the checkout process, our customer support team is available to help. Contact details can be found on our website’s ‘Contact Us’ page. We are committed to ensuring that your experience with us is smooth and enjoyable.

By providing a variety of payment options and clear information on pricing and charges, we aim to make shopping with us convenient and hassle-free.

7. Delivery

We deliver exclusively within the United Kingdom using the Post Office services. Delivery charges and estimated timescales are specified in our Delivery Information section and are also quoted at the time of order.

8. Cancellations, Returns, and Refunds

Consumers have a legal right to cancel a Contract under the Consumer Contracts Regulations 2013 during the period set out below in clause 8.4. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Good, you can notify us of your decision to cancel the Contract and receive a refund. Please check our Complaints and Returns section for more information.

9. Complaint Handling

For detailed information on how to handle complaints, please refer to our Complaints and Returns page. Here, you will find comprehensive guidelines on how to submit a complaint and what information to include to facilitate a swift resolution. If you need to make a complaint, please include pertinent details such as your order number, any previous correspondence, and a clear statement of the issues to help us address your concerns effectively.

10. Intellectual Property Rights

At Fit And Fat LTD, we take intellectual property rights seriously. All content accessible on our Website, encompassing text, graphics, logos, images, and software, is either owned by us or licensed to us. This content is safeguarded by copyright and other intellectual property laws, both within the United Kingdom and internationally.

Any unauthorised use, reproduction, or redistribution of material from our Website without prior written consent from Fit And Fat LTD is strictly prohibited and may lead to legal repercussions. We are committed to protecting our intellectual property and ensuring that our content is used in accordance with applicable laws and regulations.

If you have any questions regarding the use of our content or wish to seek permission for its use, please contact us through the appropriate channels provided on our Website. We appreciate your cooperation in upholding intellectual property rights and maintaining the integrity of our brand.

11. User Obligations

By accessing and using our Website, you agree to adhere to certain obligations as outlined below:

  1. Lawful Use: You agree to use our Website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict or inhibit their use and enjoyment of the Website.
  2. Security: You agree not to attempt to gain unauthorised access to any part of our Website, servers, or networks connected to our Website, or to any other systems or networks related to our services.
  3. Integrity: You agree not to upload, post, or transmit any material that contains viruses, malware, or any other harmful code that could disrupt, damage, or limit the functionality of our Website or the systems of other users.
  4. Prohibited Activities: You agree not to engage in any activity that is unlawful, fraudulent, or harmful, including but not limited to hacking, spamming, or distributing unsolicited commercial messages.
  5. Respect for Others: You agree to respect the privacy and rights of other users of our Website and refrain from engaging in any behaviour that is harassing, abusive, or offensive.
  6. Compliance: You agree to comply with all applicable laws, regulations, and guidelines, including those related to data protection, intellectual property rights, and online conduct.

Failure to comply with these user obligations may result in the termination of your access to our Website and may also lead to legal action being taken against you. We reserve the right to take appropriate measures to enforce these obligations and protect the integrity of our services.

12. Changes to Terms

We maintain the right to revise these Terms from time to time to accommodate shifts in legislation, adjustments to our company policies, shifts in market dynamics, or technological advancements. In the event of any substantial alterations, the modified Terms will be promptly published on our Website, along with a revision date indicating when the updates were implemented. Your continued use of the Website following such modifications will signify your acceptance of the revised Terms.

13. Contact Information

For any queries or concerns about these Terms or any aspect of our services, don’t hesitate to contact us at orders@fitandfat.co.uk. We’re dedicated to providing swift and comprehensive responses to all inquiries. Additionally, you can visit us at our physical store located at Inside Post Office, 187 Uxbridge Rd, London W13 9AJ.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes relating to these Terms or your use of our Website will be subject to the exclusive jurisdiction of the courts of England and Wales. By placing an order with Fit And Fat LTD, you confirm your acceptance of these Terms, which form a legally binding agreement between you and us.

Additional Safety and Liability Information

It is essential that all products purchased from our Website are used strictly in accordance with the manufacturer’s instructions provided on the product packaging. Customers must regularly check the expiry dates of products and ensure that supplements are not used as a substitute for a balanced diet. We cannot be held responsible for any health issues or illnesses that may arise from improper use of the supplements sold. By purchasing these products, you acknowledge that you take full responsibility for their use and agree that you will not be entitled to seek compensation from Fit And Fat LTD in the event of any problems. This disclaimer forms a fundamental part of our Terms and underscores our role as an intermediary in the sale of products between the manufacturer and you, the end customer.

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