Delivery Information

Order Processing:

At Fit And Fat LTD, we are committed to ensuring that your orders are processed efficiently and expediently. Orders that are received by 2:00 PM are processed on the same working day, which allows us to begin the dispatch process quickly. Orders placed after the 2:00 PM cutoff time are processed on the next working day. This structured approach helps us maintain a consistent workflow and enhances our ability to manage orders effectively.

Please note that if you order on Friday after 2:00 PM, Saturday, or Sunday, your order will be sent on Monday  (excluding bank holidays).

Please be aware that our delivery estimates are calculated from the date of dispatch, rather than the date of purchase. This method allows us to provide you with more accurate delivery timelines. We believe in maintaining transparency with our delivery processes, ensuring you receive clear and precise information about when to expect your order. This clarity is crucial, particularly during busy periods or when external factors such as weather or logistic issues might impact delivery times.

We endeavor to keep you informed at every step of the order and delivery process, reinforcing our commitment to exceptional customer service and reliability.

Shipping Options:

Standard Shipping (3-5 Working Days):

• Complimentary for Orders Over £150: We are pleased to offer free standard shipping on orders exceeding £150. Items under this service are typically delivered within 2-4 working days, excluding Bank Holidays. This option is ideal for customers who are not in a rush but expect a reliable and cost-effective delivery.
• Orders Under £150: For orders that do not meet the £150 threshold and weigh under 2kg, we dispatch these via Royal Mail (2nd Class) at a modest fee of £3.69. This service is designed to provide a balance between cost and speed, ensuring that your items arrive safely within a reasonable timeframe.

Express Shipping (2-3 Working Days):

• Faster Delivery Option: For those who need their items more swiftly, we offer an express delivery service that aims to deliver your purchases within 1-2 working days. This service is priced at £4.90 for 1st Class express shipping. While our couriers have a high success rate in meeting these timelines, please note that next-day delivery is not guaranteed. This option is perfect for customers looking for a faster, yet still economical, delivery solution.

Next Day Delivery (1 Working Day):

• The Fastest Delivery Option: For those seeking even faster delivery, we offer Next Day Delivery (1 working day) service. Prices are £12.75 for packages up to 2kg, £20.75 for packages weighing 2kg – 10kg, and £31.75 for packages weighing 10kg – 20kg .Please note that we do not offer next-day delivery for orders over 20kg.
  Please note that Free shipping over £150 does not apply to this shipping method.
   

Heavy Items (Over 2kg):

• Special Handling for Bulkier Products: Orders weighing more than 2kg require special handling due to their size and weight. These orders are dispatched via DHL/UKMail, which are experienced in managing and delivering heavier and bulkier parcels efficiently. This service ensures that your larger items are handled with care and delivered within the expected time frame.For these orders, the following shipping options and rates apply:
  • Standard Shipping (3-5 working days) for packages weighing 2kg – 10kg costs £7.39, and 10kg – 20kg costs £10.99.
  • Express Shipping (2-3 working days) for packages weighing 2kg – 10kg is priced at £9.90, and 10kg – 20kg costs £12.49.
  • Next Day Delivery for packages weighing 2kg – 10kg costs £20.75, and 10kg – 20kg costs £31.75.

General Information:

We strive to maintain transparency with our delivery processes and keep you informed of the status of your order from dispatch through to delivery. Our aim is to ensure your complete satisfaction with our shipping options, balancing speed, cost, and reliability according to your individual needs.

Service Alerts:

Should we anticipate any potential delays in the shipping of your order that extend beyond the estimated delivery times, we are committed to providing you with timely notifications. We understand the importance of your order arriving on schedule. Therefore, in the event of a delay, we will promptly notify you via email or telephone shortly after your order is processed. This communication will not only include a revised estimate of the delivery time but also an explanation of the reason for the delay, allowing you to make informed decisions about your order. Our customer service team is also available to discuss any concerns or alternative arrangements you might wish to consider. We strive to ensure transparency and maintain your satisfaction throughout the delivery process.

Couriers Used:

We utilise a comprehensive selection of courier services to ensure that all deliveries are handled with utmost flexibility and reliability. Our partners include UPS, DPD, EVRI, DX, and Royal Mail, which offers options for both 1st and 2nd Class as well as Special Delivery services tailored to various needs and timelines. Additionally, we work with Tuffnells and Transglobal, which are adept at managing larger and international shipments. This diverse range of courier services allows us to cater to a broad spectrum of delivery requirements, ensuring that each order is dispatched in the most efficient and secure manner possible. Whether it’s a standard domestic delivery or a more complex, time-sensitive shipment, our array of courier options guarantees that we can find the optimal solution for delivering your purchases promptly and safely.

Special Considerations:

• Out of Stock and Back Orders:
  • If an item is temporarily out of stock, we will place it on back order and inform you of the anticipated delivery date. During this period, you have the option to:
    • Select an alternative item that is in stock.
    • Receive other items from your order first, with back-ordered items to follow as soon as they become available.
    • Cancel your order entirely.
• To Order Items:
  • Certain items displayed on our website or in our showroom may not be immediately in stock but are available for order from our suppliers. Typically, these items arrive at our local shop within 48 hours and are dispatched on the next working day.

Geographical Coverage:

• Fit And Fat LTD exclusively operates within the United Kingdom. Our primary warehouse and local store are located at 187 Uxbridge Rd, London W13 9AJ, UK. We do not offer international delivery.

Shipping Costs:

• Detailed shipping costs are provided in the Delivery Information tab on our website. Free shipping applies automatically to orders meeting the minimum requirement of £150.

 

Store and Contact Information:

• Store Name: Fit And Fat LTD
• Company Registration Number: No. 15665125
• Address: Inside Post Office, 187 Uxbridge Rd, London W13 9AJ, UK
• Webstore: www.fitandfat.co.uk
• Contact Email: orders@fitandfat.co.uk
• Local Store Hours:
  • Tues-Thurs: 8:30 AM – 7:00 PM
  • Friday: 8:30 AM – 7:00 PM
  • Saturday: 9:00 AM – 2:00 PM
  • Sunday: Closed
  • Monday: 8:30 AM – 7:00 PM

Liability:

While Fit And Fat LTD is committed to ensuring timely delivery, we are not liable for any losses resulting from delivery delays. We maintain transparent communication with our customers and strive to resolve delivery issues swiftly. Please note that individual quotes may incur additional delivery charges based on weight and quantity.